Terms of service
Terms & Conditions of Sale
Contiguous United States Customers Only
PRODUCT ORDERS
If your item is in stock, it will ship within 1-3 business days of approved and cleared payment. Orders are processed in order of receipt and upon approved payment. If your item is not in stock or stock is depleted, it will be backordered. Back ordering generally adds an additional 10+ business days to the time prior to shipment. If the item will not be in stock within the backorder time period, you will be notified of the delay and be given the option to wait for the completion of the backorder process, modify the order, or cancel the order with a full refund.
Swagtron does not ship to Alaska, Hawaii, Guam, Puerto Rico, or any other area outside of the contiguous 48 lower United States.
Please note: Our new product line is currently in final preparation stages. While our website showcases our upcoming electric bikes and scooters, products will be available for purchase once inventory arrives and quality assurance is complete. Sign up for notifications to be alerted when products become available.
INTERNATIONAL CUSTOMERS
Swagtron does not currently ship internationally.
SHIPPING AND DELIVERY INFORMATION
Some domestic orders include free standard shipping within the contiguous United States; however, products you order will become your property upon delivery to the shipping carrier. If you receive a damaged item, please contact us within 2 days by email at Support@Swagtron.com. If you do not contact us within this time period, and the damage was caused by carrier error, you may forfeit any damage claim that you may have with the carrier.
Swagtron is not responsible for any policies or procedures required by any shipping carrier as to damaged goods. Under normal circumstances, your item(s) will ship from our U.S. warehouse within 1-3 business days of your payment clearing. Swagtron only ships Monday through Friday. Any in-stock orders placed Friday through Sunday will ship the following week.
PRODUCT CATEGORIES
Our current product lineup focuses on premium, electric mobility solutions, including:
- Electric Bikes: Carbon fiber, high carbon steel, and aluminum frame e-bikes with ranges up to 62 miles
- Electric Scooters: Compact, foldable models for urban commuting
GENERAL TERMS
All prices and specifications are subject to change without notice. Prices are final as of time of your order. By purchasing from Swagtron.com, you acknowledge that you have read and agreed to all terms and conditions stated on Swagtron.com. All brands, product names, product depictions and materials appearing on Swagtron.com are the intellectual property of their respective owners and licensees. Product images are for representation purposes only. Actual products may differ cosmetically from product images.
LIMITED HARDWARE WARRANTY
Your new SWAGTRON® Product ("Product") includes a Limited Hardware Warranty (the "Warranty"). The Warranty covers product defects in materials and workmanship under normal use. The Warranty is limited to residents of the contiguous United States only and is available only to original purchasers. The Warranty gives you specific legal rights; however, you may also have other rights which vary from state to state. The Warranty does not cover recertified products. See "Warranty for Recertified Products" for warranty information on recertified SWAGTRON® products.
The Warranty starts on the date of your purchase and lasts for either one year or ninety days (the "Warranty Period") as denoted in the user manual or quick start guide of the Product. Current product user manuals can be found on our support page.
The Warranty Period is not extended if the Product is repaired or replaced. We may change the availability of Warranty at our discretion; however, no changes will be retroactive.
Warranty services are provided by SWAGTRON®. If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, SWAGTRON® will: (1) repair the hardware defect by using new or refurbished parts that are equivalent to new parts in performance and reliability; or (2) exchange the product with a product that is new or refurbished which is substantially equivalent to the original product. The Warranty is for one (1) replacement only of like-items and does not cover items out of production if the product is no longer made or stocked. The Warranty is not assignable or transferable.
When a product or part is exchanged, any replacement item becomes your property, and the replaced item becomes the property of SWAGTRON®. The Warranty only covers technical hardware defectiveness during the Warranty Period and under normal use conditions. The Warranty does not cover accessories, such as battery chargers and adapters. SWAGTRON® does not warrant uninterrupted or error-free operation of this Product.
Return shipping shall only be provided for Products dead on arrival ("DOA") within thirty (30) days of purchase only. All other returns/repairs shall require payment of shipping cost by the purchaser.
This Warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions or to perform any preventive maintenance; (e) modifications; (f) unauthorized repair; (g) normal wear and tear (including but not limited to wearables and other consumable parts such as tires, batteries, and brake pads); or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
Important: Do not disassemble the Product. Disassembling the Product will void this Warranty. Only SWAGTRON® or a party expressly authorized by SWAGTRON® should perform service on this Product.
WARRANTY FOR RECERTIFIED PRODUCTS
Your recertified SWAGTRON® product includes a 90-Day Limited Hardware Warranty ("90D Warranty"). The 90D Warranty covers product defects in materials and workmanship under normal use. This 90D Warranty is limited to residents of the contiguous United States only and is available only to original purchasers. This 90D Warranty gives you specific legal rights; however, you may also have other rights which vary from state to state.
The 90D Warranty starts on the date of your purchase and lasts for ninety days ("Warranty Period"). The Warranty Period is not extended if the product is repaired or replaced. We reserve the right to change the availability of this limited warranty at our discretion. Warranty changes will not be retroactive.
Warranty services are provided by SWAGTRON®. If a hardware defect arises and a valid claim is received within the Warranty Period, SWAGTRON® will, at its option and to the extent permitted by law: (1) repair the hardware defect by using new or refurbished parts that are equivalent in performance and reliability; or (2) exchange the recertified product with a substantially equivalent product. If SWAGTRON® elects to exchange the product, the 90D Warranty is for one (1) replacement only of like-items and does not cover items out of production if the product is out of production or no longer stocked. When a product or part is exchanged, any replacement item becomes your property, and the replaced item becomes the property of SWAGTRON®. The replacement product shall retain the Warranty Period of the original purchase.
The 90D Warranty only covers technical hardware defectiveness under normal use conditions during the Warranty Period and does not cover cosmetic defects or imperfections. The 90D warranty does not cover accessories, such as battery chargers and adapters. SWAGTRON® does not warrant uninterrupted or error-free operation of the Product.
Return shipping shall only be provided for Products dead on arrival ("DOA") within thirty (30) days of purchase only.
The 90D Warranty is not assignable or transferable. The 90D Warranty does not cover any damage, defect or inoperativeness due to: (a) transportation; (b) storage; (c) improper use; (d) failure to carefully follow the product instructions or to perform any preventive maintenance; (e) unauthorized repair or modifications; (f) use with any equipment or products not supplied or approved by SWAGTRON®; (g) normal wear and tear (including but not limited to wearables and other consumable parts such as tires and batteries); or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.
The 90D Warranty shall be void if the serial number or other identification marking has been altered, removed or rendered illegible.
Important: Do not disassemble the Product. Disassembling the Product will void this Warranty. Only SWAGTRON® or a party expressly authorized by SWAGTRON® should perform service on this Product.
INTERNATIONAL WARRANTY INFORMATION
This nontransferable Limited Warranty is only applicable to the original individual purchaser of the SWAGTRON Product(s) distributed, purchased and serviced within the Contiguous United States.
REPLACEMENT EXTENDED WARRANTY
All replacement products are covered by the standard warranty starting at the date of original delivery. If for various reasons the replacement procedure extends beyond the warranty period, we at our discretion will extend the warranty coverage on such replacement up to an additional 30 days. Please be advised that this extended warranty is final and any additional extensions are non-negotiable.
LIMITS AND EXCLUSIONS
DISCLAIMER OF WARRANTY: THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.