Refund policy

RETURN POLICY

If you are not completely satisfied with a product purchased from Swagtron.com, you may return it within 30 days of the delivery date for a refund (to your original form of payment only) if qualified (eligibility conditions listed below). Swagtron will either repair or replace at no charge to you products having defects that are not the result of misuse, customer modification/alterations, or other use other than as intended. Such repair or replacement shall include new or refurbished replacement parts, all at our discretion. Replacements may be different but functionally equivalent models. All shipping, handling, and service plan charges are additional and non-refundable.

All returns for non-defective reasons (e.g. customer changed mind, customer error) are subject to a restocking fee of 30%. This fee does not apply to defective products returned within the first 30 days.

For all returns, shipping must be prepaid, insured, and bear a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning a product to Swagtron are the responsibility of the customer. To return a Swagtron product, please contact our customer service team at Support@Swagtron.com for an RMA number, which will be required to ensure proper crediting of your account. Returns without an RMA number will not be accepted under any circumstances.

Returned products must be undamaged, clean, and in otherwise new condition with all original materials, i.e., original packaging, manuals and accessories, and must be accompanied by the original invoice.

HOLIDAY RETURNS

If you purchased a Swagtron product during the period November 1st through December 31st of any given year, and are not completely satisfied with the product, you may return it by January 31st of the following year, subject to the Return Policy stated above.

CANCELLATIONS

If you have placed an order, it has not yet shipped, and you wish to cancel, please contact our customer service team at Support@Swagtron.com to request cancellation. Since the cancellation process may take up to 24 hours, please note that any orders that do ship in the meantime will have to be rejected and/or returned to us. Any shipping charges incurred when returning a product to Swagtron are the responsibility of the customer. Furthermore, if received, the box should remain unopened. Once we receive the returned order, the refund will be processed within 48 hours. Shipping charges are not refundable. Thanks for your understanding and cooperation.