If you are not completely satisfied with a product purchased from Swagtron.com, you may return it within 30 days of the delivery date for refund (to your original form of payment only) if qualified (eligibility conditions listed below). Swagtron will either repair or replace at no charge to you products having defects that are not the result of misuse, customer modification/alterations, or other use other than as intended. Such repair or replacement shall include new or refurbished replacement parts, at our discretion. Replacements may be different but functionally equivalent models. All shipping, handling, and insurance charges are additional and non-refundable. All returns for non-defective reasons (e.g. customer changed mind, customer error) are subject to a restocking fee up to 30%. This fee does not apply to defective products returned within the first 30 days.
For all returns shipping must be prepaid, insured and bear a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to Swagtron are the responsibility of the customer. To return a Swagtron product, please fill out our online returns form at https://returns.swagtron.com/ for an RMA number, which will be required to ensure proper crediting of your account. Returns without an RMA number will not be accepted under any circumstances. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.