Terms & Conditions of Sale

Domestic (U.S.) Customers Only

Product Orders: 

If your item is in stock it will ship within 1-3 business days of approved and cleared payment. Orders are processed in order of receipt and upon approved payment. If your item is not in stock or stock is depleted it will be backordered. Back ordering generally adds an additional 2-10 business days. If the item will not be in stock within the backorder time period, you will have the option to wait for a back-order, modify the order, or cancel the order with a full refund. Swagtron does not ship to Alaska, Hawaii, Guam, Puerto Rico, or any other area outside of the contiguous 48 lower United States.

International Customers:

Swagtron does not currently ship internationally.

Shipping and Delivery Information:

All domestic orders include free standard shipping, excluding Alaska, Hawaii, and outlying territories; however, products you order will become your property upon delivery to the shipping carrier. If you receive a damaged item, please contact us within 2 days by calling 1-844-299-0625, or by email at Support@Swagtron.com. If you do not contact us within this time period, and the damage was caused by carrier error, you may forfeit any damage claim that you may have with the carrier. Swagtron is not responsible for any policies or procedures required by any shipping carrier as to damaged goods. Under normal circumstances, your item(s) will ship from our U.S. warehouse within 24-48 hours of your payment clearing. Swagtron only ships Monday through Friday. Any in-stock orders placed Friday through Sunday will ship the following week.

General Terms:

All prices and specifications are subject to change without notice. Prices are final as of time of an order. By purchasing from our Swagtron.com, you acknowledge that you have read and agreed to all terms and conditions stated on Swagtron.com. All brands, product names, product depictions and materials appearing on Swagtron.com are the intellectual property of their respective owners and licensees. Product images are for representation purposes only. Actual products may have slight cosmetic differences.

Return Policy:

If you are not completely satisfied with a product purchased from Swagtron.com, you may return it within 30 days of the delivery date for refund (to your original form of payment only) if qualified (eligibility conditions listed below). Swagtron will either repair or replace at no charge to you products having defects that are not the result of misuse, customer modification/alterations, or other use other than as intended. Such repair or replacement shall include new or refurbished replacement parts, at our discretion. Replacements may be different but functionally equivalent models. All shipping, handling, and insurance charges are additional and non-refundable. All returns for non-defective reasons (e.g. customer changed mind, customer error) are subject to a restocking fee up to 30%. This fee does not apply to defective products returned within the first 30 days. For all returns shipping must be prepaid, insured and bear a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to Swagtron are the responsibility of the customer. To return a Swagtron product, please fill out our online returns form at http://returns.swagtron.com/ for an RMA number, which will be required to ensure proper crediting of your account. Returns without an RMA number will not be accepted under any circumstances. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.

Holiday Returns:

If you purchased a Swagtron product during the period November 24, 2017 through January 31, 2018, and are not completely satisfied with the product, you may return it by January 31, 2018, subject to the Return Policy stated above.

Warranty Information:

Each Swagtron comes with a One Year Limited Warranty against mechanical defects (limitations and terms below). At the time of purchase or within 3 days after your purchase, you may purchase an Extended Warranty plan with your order. See https://swagtron.com/product-category/warranty/ for additional information. Please note that neither the Limited Warranty nor the Extended Warranty includes coverage for water damage.

One Year Limited Warranty:

Each Swagtron product includes a One Year Limited Hardware Warranty (“1Y Warranty”). The 1Y Warranty covers product defects in materials and workmanship under normal use.
The 1Y Warranty is limited to residents of the United States and Canada only and is available only to original purchasers. The 1Y Warranty gives you specific legal rights and you may also have other rights which vary from state to state. The 1Y Warranty starts on the date of your purchase and lasts for one year (“Warranty Period”). The Warranty Period is not extended if the product is repaired or replaced. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
For any product which has hardware defect and fails to conform to the 1Y Warranty, Swagtron will, in its sole discretion and to the extent require by law, (1) repair the hardware defect by using new or refurbished parts that are equivalent to new in performance and reliability; or (2) exchange the product with a product that is new or refurbished which is substantially equivalent to the original product. If Swagtron elects to exchange the product, the 1Y Warranty is for one replacement only of like-items and does not cover items out of production if the product is no longer made or stocked. The 1Y Warranty only covers technical hardware defectiveness during the warranty period and under normal use conditions. Swagtron does not warrant uninterrupted or error-free operation of the product. The 1Y Warranty is not assignable or transferable and does not cover any damage, defect or inoperativeness due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions carefully or to perform any preventive maintenance; (e) unauthorized repair or modifications by any party other than Swagtron; (f) use with any equipment or products not supplied or approved by Swagtron; (g) normal wear and tear; and/or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control. The 1Y Warranty shall also be void if the serial number or other identification marking altered, removed or rendered illegible. Only Swagtron or a party expressly authorized by Swagtron should perform service on the product.

Replacement Extended Warranty:

All replacement products are covered by the standard warranty starting at the date of original delivery. If for various reasons the replacement procedure extends beyond the warranty period, we at our discretion will extend the warranty coverage on such replacement up to an additional 30 days. Please be advised that this extended warranty is final and any additional extensions are non-negotiable. See https://swagtron.com/product-category/warranty/ for more information.

Limits and Exclusions:

THE ABOVE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, THAT THE PRODUCT WILL MEET CUSTOMER’S NEEDS, THAT THE OPERATION OF THE PRODUCT WILL BE ERROR FREE, OR THAT ALL ERRORS WILL BE CORRECTED, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
SWAGTRON WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES SUFFERED BY CUSTOMER RELATING TO OR ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCTS, LOSS OF GOODWILL OR PROFITS, AND/OR FROM ANY OTHER CAUSE WHATSOEVER, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL SWAGTRON’S LIABILITY FOR ANY CAUSE OF ACTION RELATING TO THE USE OR INABILITY TO USE A PRODUCT EXCEED AMOUNTS RECEIVED BY SWAGTRON FROM CUSTOMER FOR THAT PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Cancellations:

If you have placed an order, it has not yet shipped, and you wish to cancel, please forward your order confirmation to cancellation@swagtron.com to request cancel. Since the cancellation process may take up to 24 hours, please note that any orders that do ship in the meantime will have to be rejected and/or returned to us. Any shipping charges incurred when returning product to Swagtron are the responsibility of the customer. Furthermore, if received, the box should remain unopened. Once we receive the returned order, the refund will be processed within 48 hours. Shipping charge is not refundable. Thanks for your understanding and cooperation.