Regarding safety gear, you should always make sure to wear well-fitting, age-appropriate gear. Things like helmets and elbow and kneepads can help protect you, your friends or your child in case of a riding accident. Even expert riders can get caught off-guard by pedestrians or sudden obstacles.
We recommend riders wear an ASTM F1492 approved helmet, as well as other protective gear (knee and elbow pads) at all times.
Your e-rideable is likely to come with everything you need in the box. But we understand if you want more time to enjoy your ride. A select number of e-bikes and other products are made with fully removeable batteries which means you’re free to swap one out for a fresh one.
Our products come with a minimum 1-year limited warranty to protect against the unexpected. That means we’ll help replace your e-rideable if it’s defective, damaged during shipping or if there’s any manufacture-related problem.
Our limited warranties are enough to cover most things. But sometimes you’d like a little extra protection, and we understand. We’re happy to offer extended warranties for the length of time that works best for you. Visit our warranty section for the extended plan that best fits your needs.
Our U.S.-based customer service teams are always ready to help with warranty use or questions.