EB11 Electric Bike — Unboxing and Assembly

The EB11 electric cruiser bike is a comfortable ride. But that comfort doesn’t begin and end when you hop on and start grinding the pedals. We wanted the entire experience to be easy and comfortable — right down to the eBike’s assembly.

To make it even easier for you, we made an assembly video to help maximize your efforts and get you on the road, with the wind in your hair, in no time!

EB11 UNBOXING & ASSEMBLY QUICK-JUMP

  1. PREP FOR SUCCESS
  2. INSTALL THE HANDLEBAR
  3. INSTALL THE FRONT FENDER
  4. INSTALL THE FRONT WHEEL
  5. INSTALL THE PEDALS
  6. RECONNECT & ADJUST THE BRAKES
  7. FINAL ADJUSTMENTS
  8. CHARGE THE EB11
  9. AIR UP!

FOLLOW ALONG WITH OUR EB11 UNBOXING VIDEO

As always, if you do not feel comfortable assembling the bike yourself, we recommend taking your new bike to your local bike shop for assembly and inspection. Give us a call if you need help finding an authorized bike shop closest to you.

If you are comfortable assembling the bike yourself, be sure to follow all instructions, properly adjust gears and brakes, and set tire pressure.

PREP FOR SUCCESS

If this was delivered to you, you’ll first want to make sure to check for carrier damage before removing the EB11 from its packaging. If you find significant damage, contact customer service immediately.

Close-up of man inspecting the package his EB11 came in for any shipping or carrier damage

REMOVE EBIKE FROM PACKAGING

You’ll need some sharp scissors to cut open the box, so be careful.

Close-up of man removing the EB11 from its packaging

GATHER TOOLS

Next, get everything ready and within reach. This will help make the assembly process easier.

  • Pedals
  • Hex key
  • Bike wrench
  • Charger

Close-up of man of man gathering the included tools that came with the EB11 for assembly

OPTIONAL TOOLS

These are just a couple tools that we recommend you use. They’re not necessary, but it’ll help a lot.

  • Blanket or bike mat
  • Level (for the cargo rack)

REMOVE THE FRONT WHEEL

Close-up of man removing the front wheel from the packaging

ROTATE FRONT FORK

Make sure the front fork is turned so that the brakes face forward. This will be necessary when you start assembling the wheels.

Close-up of man rotating the EB11's front fork while it's upside-down

INSTALL THE HANDLEBAR

The EB11 comes with a top-cap bolt already installed on the handlebar stem. So you’ll need to remove it before assembling.

Close-up of man removing the top-cap from the handlebar stem

Insert the stem into the headtube to the desired height. Make sure the end mark is completely inserted so that the end is below the lock nut. Use the hex key to tighten the screws and fix in place.

Close-up of man inserting the handlebar into the EB11

TIGHTEN THE HANDLEBAR

Align the stem with the front tire and securely tighten the stem bolt. Use the hex key to and fix in place.

Close-up of man tightening handlebar

DISCONNECT THE FRONT BRAKES

Don’t worry, you’ll reconnect them later. This is just for easy access purposes. And take this opportunity to remove the battery keys, if the bag is attached to the handlebars.

Close-up of man disconnecting the front brakes on the EB11

INSTALL THE FRONT FENDER

Now, gently flip over the EB11 — it’s fender time! (This is where a bike mat or blanket would come in handy so that you don’t scratch anything.) Test to make sure the fender slides in easily.

Close-up of man flipping over the EB11 to better assemble the front wheel and fender

Remove the nut, washers and bolt at the fork.

Close-up of man removing the fender bolts from the EB11's front fork in order to install the front fender

Then remove the lower fender bolts.

Close-up of man removing the lower fender stays on the EB11 while its upside-down

Slide the fender through the fork and re-install the bolt, washers and nut (in that order).

Close-up of man sliding fender through the EB11 front fork

Reattach the lower fender bolts. Use the included hex wrench to tighten.

Close-up of man reattaching the lower fender stays on the EB11 after installing the front fender

INSTALL THE FRONT WHEEL

Looking at the axle of the front wheel, you’ll see an outer bolt, washer, retaining clip and inner bolt. You might need to loosen the outer bolt a bit, because you’ll want to have some space between the inner bolt and the retaining clip.

Line up the fork with the axle at the center of the wheel. Make sure the spacer is between the fork and wheel on each side.

Close-up of man installing the front wheel of the EB11

SET RETAINING CLIP

Make sure to insert the retainer clip tabs into the holes on the fork (one on each side).

Close-up of man setting the retainer clip on the EB11's front wheel for support

TIGHTEN AXLE LOCK NUTS

Use your fingers to tighten the front wheel nuts as much as you can, one side at a time. Then finish the tightening using a wrench.

Close-up of man tightening EB11 front axle

Pro-Tip: Use two wrenches to hold the two nuts on both sides of axle at the same time. Then tighten one side with the wrench while holding the other side in place. Repeat the process with the other side.

INSTALL THE PEDALS

Holding the crank arm vertical, use your fingers to screw the pedal on to the crank arm. Then use the included bike wrench to tighten. Repeat with the other pedal.

Close-up of man using the bike wrench to attach one of the pedals on the EB11

Important: The pedals do not thread in the typical “righty-tighty, lefty-loosy” fashion. Both pedals thread toward the front of the bike. So, the right pedal threads to the right and the left pedal threads to the left.

RECONNECT & ADJUST FRONT BRAKES

As promised, now you’ll reconnect the front brakes. Then use the hex key to adjust and tighten the front brakes if necessary.

Close-up of man reconnecting the front brakes after assembling the EB11's fender

To make minor brake adjustments, you can easily tighten the cable tension of the hand brakes using the barrel adjuster near the brake lever. Turning the adjuster left (out) will increase tension on the brake cable. This will improve brake reliability and increase response time. After you tighten the cable tension, give both handbrakes a quick squeeze.

Close-up of man tightening the front brakes of the EB11

As much as we love to go-go-go when it comes to our bikes, stopping is just as important — if not more so. It’s crucial that your bicycle’s brakes function correctly. Bicycle brake pads wear over time and will need to be replaced as they wear. Brake cables stretch and tension must be adjusted. So test your brakes prior to every ride and adjusted as necessary.

FINAL ADJUSTMENTS

ADJUST THE FENDER

Now that everything is installed and tightened, you can take the opportunity to make any adjustments with the fender that you might need. You want to have plenty of headroom between the tire and the bottom of the fender.

So if you need to, use the hex key to loosen the nut at the fork and raise the fender until you have enough space between the fender and the tire.

Close-up of man adjusting the fender height so there's room between the fender and the tire.

Pro-Tip: Your finger should be able to go around the tire without touching the fender. If not, raise the fender a bit more.

ADJUST THE HANDLEBAR ALIGNMENT

Now that the front fender, wheel and brakes are assembled, take this opportunity to make sure the handlebar lines up with the front wheel. Loosen the stem bolt to make the adjustments as needed. But don’t forget to tighten everything back up.

Close-up of man adjusting the handlebar alignment on the EB11 (line it up with the front wheel)

ADJUST THE SEAT

  • Loosen the screw on the seat collar.
  • Pull the seat up or push it down to adjust height.
  • Check to make sure the seat post is fully inserted into the frame to at least the marked minimum insertion and the saddle itself is even.
  • Use the hex key to tighten the seat post screw and secure the seat at the desired height.

Important Tip: Check the minimum insertion mark on post to make sure the seat post is inserted far enough into the seat tube. Do not raise the seat height above the minimum insertion mark.

Close-up of man adjusting the seat height on the EB11

A NOTE ON OPTIMAL SEAT POSITIONING

For better pedaling, safety and overall riding comfort, positioning the seat at the right height is important. The rider’s leg length is used to determine the seat’s position. When you pedal, your hips should remain level and your legs should be almost fully extended at the bottom of the pedal stroke, but not over-extended.

To determine the right seat height, sit on the eBike with one pedal at its lowest point and place the ball of your foot on the pedal. Your leg should be almost fully extended (not locked out) with a slight bend at the knee.

ADJUST THE CARGO RACK

The cargo rack might need some adjustment as well. Use the hex key to loosen the four screws (on each side) that connects the rack to the frame. Then adjust the positioning of the cargo rack to make it level. This is where an actual level will come in handy. But if you don’t have one, eyeball it! Just try to get the cargo as parallel to the ground as you can.

(Don’t forget to tighten all the bolts when you’re done making the adjustments.)

CHARGE THE EB11

The cargo rack is also home to the battery compartment. For your convenience, the EB11’s battery can be removed for easier charging and/or an extra measure of security. The EB11 comes with two physical keys that you can use to lock and unlock the battery compartment.

UNLOCK AND REMOVE THE BATTERY

Insert the key and turn it clockwise to the unlock position. Pull out of the battery from its compartment. The battery can be charged either installed in or detached from the EB11.
To reinstall the battery, align the slot at the bottom of the battery and reinsert it into the frame. Turn the key to the locked position.

Close-up of man unlocking the EB11 battery

CHARGE BATTERY BEFORE RIDING

The EB11’s removable battery can be charged while it’s installed in — or detached from — the bike. But always make sure the power switch on the EB11 battery is turned off before removing and/or charging the battery. Never operate the EB11 while it’s charging.

Connect the charger’s cables and adapter if needed. Plug the charger into a wall outlet (100V-240V) then plug the other end into the charging port.

Close-up of man plugging in the adapter to the power brick before charging the EB11

Allow 4 to 5 hours for charging. The charging adapter’s light will turn red during charging and then green once the battery is fully charged.

BATTERY INDICATOR

With the battery power switch on, you can check the battery level by pressing the indicator button on the battery indicator itself.

Close-up of man pressing turning on the EB11's battery power.

AIR UP — MAX. 45 PSI

Tire pressure has a direct impact on the riding experience. So you’ll want to check tire pressure often, but especially before your first ride. We recommend a tire pressure of 45 PSI, depending on rider weight. On days hotter than 90 degrees Fahrenheit, reduce the tire pressure by 2-3 PSI, because warm air expands. We recommend checking tire inflation once weekly, at minimum, and after extended rides and long commutes.

Close-up of man inflating the front tire of the EB11 to 45 PSI

Pro-Tip: Remember that any PSI marking on the tires indicates a maximum. DO NOT inflate the front tire to this value, only inflate it to 45 PSI as directed above.

A REMINDER: REGULAR MAINTENANCE CHECKS

Bikes require regular maintenance. Take your bike in to your local bike shop for a tune-up at least twice yearly. Complex components (brakes, gears, electrical systems) should always be inspected, serviced and adjusted by experienced bike mechanics.

And that’s it! Now all you need to do is grab a comfortable ASTM-approved helmet and other protective gear and you’re ready to go.

And that’s it! Now you’re ready to enjoy one of the most comfortable electric bike riding experiences you can get with the EB11. Make sure you outfit yourself with an ASTM-certified helmet and other age-appropriate protective gear before you ride. We have 5 easy tips to help you find the perfect fit for your helmet.

Last Update: October 16, 2019  

October 16, 2019    EB11, EBIKES, FAQ, TUTORIAL  
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